Frequently Asked Questions

Creatine is a molecule your body makes naturally from amino acids and stores in muscle, where it helps supply energy for short, intense efforts like lifting and sprinting. Aurogen Creatine Monohydrate provides 5 g of micronized creatine per serving to support strength and power.*

Whey isolate is filtered further than concentrate to remove most of the lactose, fat and carbohydrates, so it delivers more protein per scoop. Aurogen Whey Protein Isolate provides 25 g of protein per serving with minimal sugar and fat, and mixes smoothly.

Yes. Our products are designed to work together. A common stack is Whey Protein Isolate and Creatine after training, Ignite Pre-Workout before, and Hydrate during. Follow the directions on each label, and note that Ignite contains 200 mg of caffeine per scoop, so account for other caffeine sources such as coffee.

Yes. Every batch is tested by an independent third-party lab for label accuracy and screened for heavy metals and contaminants. Our products are manufactured in a GMP-certified facility, and a lot number is printed on every container.

Store all products in a cool, dry place with the lid tightly closed, away from direct sunlight. Always follow the storage guidelines on the product label.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through our payment partner. Transactions are encrypted end-to-end and your card details are never stored on our servers.

Orders can be modified or cancelled within 1 hour of placement by contacting our support team. After that, orders enter our fulfillment queue and cannot be changed.

Yes. All payment processing is handled by industry-standard encrypted payment systems. We do not store your full credit card details on our servers.

Delivery takes 2–5 business days within the US. Shipping is $7.99, and free on orders of $99 or more. Orders placed before 2:00 PM EST typically ship the same day.

We currently ship within the United States only. International shipping is planned for a future update.

Products ship in their sealed containers with padding to prevent damage in transit. All packaging is discreet and does not reference the contents on the exterior.

For product safety and hygiene reasons, all sales are final and we do not accept returns or exchanges. If your order arrives damaged, you receive the wrong item, or an item is missing, contact us within 7 days of delivery with photos and we'll make it right.

Our products are dietary supplements intended for healthy adults 18 and over. Consult a healthcare professional before use if you are pregnant, nursing, taking medication, or have a medical condition. Use as directed on the label.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.