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Last updated: October 2026
All Sales Are Final
For product safety and hygiene reasons, as our supplements are consumable products, we do not accept returns, exchanges, or cancellations once an order has been placed and confirmed.
Refunds or replacements may be issued only in the following circumstances:
Claims must be submitted within 7 days of the confirmed delivery date. Claims submitted after this window will not be eligible.
Email us at support@aurogenlabs.com with the subject line: Refund Request – Order #[your order number]
Attach clear photographs of the product, packaging, and any visible damage or discrepancy.
Include a brief description of the issue.
Our team will review your claim and respond within 2–3 business days.
Approved claims will be resolved with one of the following at our discretion:
Refunds to the original payment method, when issued, may take 5–10 business days to appear depending on your financial institution.
Dietary Supplement Notice
All products sold by Aurogen Labs are dietary supplements intended for healthy adults 18 and over. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. By placing an order, you confirm that you are at least 18 years old and will use our products as directed.
Questions?
Contact our support team at support@aurogenlabs.com or visit our Shipping & Returns page for more information.